The refund will be initiated immediately post-cancellation as per our refund policy. One the booking is cancelled, booking amount will be refunded within 15 business working days
How do I cancel my booking?
If you wish to cancel your booking, please write to us at info@torkmotors.com.
Will I need insurance and a driving license for driving Kratos?
Yes, you will need insurance and a valid driving license to ride it.
How do I get back the subsidy amount?
Both the Kratos and Kratos-R will be priced in the hand of the customer after deducting FAME II and state subsidy. A customer has to do nothing to claim the subsidy.
Will I get loan / finance to buy Kratos?
Yes, you will be able to avail finance options. Please wait till we update you on this.
What are the warranty terms on my motorcycle?
3-year warranty, 40,000 km, whichever is earlier
What about regular servicing?
Kratos requires less frequent servicing. Since the motorcycle is cloud connected, we will be able to recommend servicing when we find any abnormalities of your motorcycle. The servicing will be taken care of at your doorsteps.
Are you providing any mobile app?
Yes, you will soon be able to download a mobile app which will provide you with all the required information about motorcycles, charging and much more.
What is TIROS?
TIROS is Tork’s Intuitive Response Operating System. It is our indigenously built operating system which powers the Kratos. A good analogy would be the case of iOS or Android powering our smartphones today. TIROS is the software that runs our hardware!
How safe is the battery box?
Our battery has an intelligent Battery Management System (BMS) which continuously tracks and monitors each cell of the battery during charging and discharging, to take proper care of its health and to provide smart power consumption.
Can I ride it when it is raining?
Yes, you can. The battery pack is IP 67 compliant.
What will be the speed of Kratos?
Kratos is engineered to run at a top speed of 100 kmps and Kratos-R is engineered to run at a maximum speed of 105 k.m.p.h.
What will be the range of Kratos?
Kratos’ and Kratos-R’s IDC (Indian Drive Cycle) range is 180 km and real-world range is 120 km in single charge
Can I keep it charging overnight?
Yes, you can. Once fully charged it will automatically stop charging and cut-off charging.
How and where can I charge Kratos?
As a customer you will have your own charger which will be installed at your premises from Tork. We will just need necessary permissions from your side.
How long will the batteries last?
The batteries will be good for 1,000 cycles of charging which makes it equal to 100,000 k.m. of travel. This will be enough over the lifetime of the motorcycle. The batteries are durable. You won’t need to change or replace the batteries.
How long will it take to charge Kratos?
For both the vehicles, it takes between 4 to 5 hours for full charge by a home charger. Only Kratos-R comes with fast charging support which can be charged up-to 80% in 1 hour.
How do I request home charging plug installation in my home?
Once you book Kratos or Kratos-R, the Tork team will get in touch with you and set up the required charger at your home before the bike gets delivered.
How can I use your charging infrastructure?
We are currently setting up our network of fast chargers T NET across Pune/PCMC. Please note that the public charging infrastructure only supports the Kratos-R.
How much would it cost to charge the bike from 0-100%?
The motorcycle battery consumes 4 units of electricity for full charge from 0-100%. If your per unit electricity cost is ₹7, charging cost from 0-100% = 4×7 = ₹28
How do I charge my motorcycle?
The Kratos and Kratos-R both come with a home charger. Before you get the delivery of the motorcycle our team will get in touch with you and set up the required infrastructure at your home.
The Kratos-R has fast charging capabilities and hence you can plug into any of our public charging stations that are discoverable and accessible through the TORK app. We aim to ensure that you are never more than 5km away from a charging station in your city. We will start with installing the T NET on the city outskirts
Can I take the bike for a test ride before purchasing it?
Yes, you will be able to take a test ride upon booking a slot. The Tork team will soon notify you of the same.
Can I get Kratos delivered home directly?
Yes, you can get both the Kratos and Kratos-R delivered to your home.
When will I get delivery of Kratos?
Kratos will be delivered after 3 months from the booking date in Pune. Deliveries in Pune to Start from 4th of April
When do I have to pay the remaining payment?
You will be informed by the Tork team at the time of payment of the balance amount.
How will I get the update of my booking?
You will be informed by email and text message about the updates after booking is done
Which will be the cities where Kratos will be made available?
Kratos and Kratos-R will be launched in 2022 in Pune, Hyderabad, Bangalore, Chennai, Ahmedabad and New Delhi. We plan to launch Kratos and Kratos-R in more cities by 2023.
Will it be government certified?
Yes, both motorcycles will be government certified vehicles.
How can I buy Kratos?
Please visit www.torkmotors.com and book your Kratos. Once the booking is done, you will be prompted to pay the rest of the amount or avail loan to complete the process of buying Kratos. 2
